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Thank you to Mr Patel and the whole clinic team

Posted By shoulder

"Thank you to Mr Patel and the whole clinic team"

About: Good Hope Hospital / Ophthalmology

(as the patient),

This is to say a big thank you to the staff in the ophthalmology department at Good Hope Hospital when we visited today.

All the staff were polite, efficient and friendly and especially Mr Patel who was so professional, taking time to explain my husband’s condition and answer all our questions. There was no sense of being rushed.

We wanted to do this to show that there are excellent people working within the NHS, even though it gets such a lot of bad press.

Thank you again.

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Responses

Response from Good Hope Hospital 6 years ago
Good Hope Hospital

Submitted on 15/12/2017 at 15:13
Published on nhs.uk at 15:42

Dear Relative,

Please accept my apologies for the delay in responding to your posting.

Thank you for taking the time to post your comments regarding the care and treatment your husband received in the Ophthalmology Department at Good Hope Hospital, earlier this year.

Unfortunately we do get bad press, so it is nice for the staff to receive recognition for their hard work and dedication to the service and I am pleased that your husband had such a good experience.

It will be my pleasure to ensure your feedback is forwarded to the senior management team for Ophthalmology.

I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

Once again thank you for taking the time to provide your comments.

All feedback is very important to us, as we continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer

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