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"Laparoscopy"

About: Macclesfield District General Hospital / Gynaecology

Was admitted to day unit on 23/3/17 for elective laparoscopy. Laparoscopy was carried out and I was awoken in recovery with intense pain after numerous attempts to provide pain relief I was given morphine and put onto a drip and aneathatyst admitted me to ward 1 for an over night stay to help my pain. Nurses weren't happy with aneathatyst decision and complained to each other at my bedside stating I had only had a "laparoscopy". I went to ward 1 and was happy with my treatment until my cannulas came out during the night which meant no pain relief I was then left for 3 1/2 3hrs without pain relief til someone came to insert a new cannula. Come the next day I requested a urine sample as I hadn't been able to go to the toilet for 14hrs eventually I did a sample after asking numerous nurses numerous times which showed high count of white blood cell, I was then asked to do another to be sent off for testing. By dinner time a consultant came to see me in order to discharge me spoke to me without anyone with me in and i couldnt understand properly then was told i would be discharged. Saw pain management who couldn't offer me anything because I didn't live in the catchment area, saw pharmacist who prescribed pain relief for apparently 7days but only lasted 5days despite 2 taken every 4hrs. I was also told on leaving my urine sample results would be sent to gp, who I eventually spoke to on Wednesday 29/03 and hadn't received any results. I then rang the hospital and was out throu to the lab and told I couldn't request my results and had to get my gp to request them. I felt like I was taking up there time and wasn't worthy for the time I spent in the hospital apart from a few nurses and aneathatyst, I was sent home none the wiser because nothing was explained properly so that I could understand and now left with an infection awaiting results instead of it being dealt with and a course of antibiotics started in order to help recovery. I feel completely let down by the system I'm left in agony with no where to turn because I was just a number on a piece of paper.

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Responses

Response from Macclesfield District General Hospital 7 years ago
Macclesfield District General Hospital
Submitted on 21/04/2017 at 16:37
Published on nhs.uk at 16:32


We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.

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