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"communication. my mum had a procedure. ..."

About: Sir Robert Peel Hospital

What could be improved

communication. my mum had a procedure. she was supposed to be sedated but was not. she mentioned this but they went ahead. she had pain and anxiety and now has no faith she will be treated properly, especially if she complains. the entire procedure should have been fully explained and they should have responded to her polite objection not carried on. very disappointing to say the least. what went wrong? i am not the patient but the daughter.

Story from


Response from Sir Robert Peel Hospital

Thank you for your comments. Our aim is to provide high quality services for all our patients and we are disappointed that your mother's experience has not met the standards we set.

South Staffordshire PCT Provider Services is committed to listening to patients and improving their experience and will look into the issues you have raised.

If you would like more personalised feedback please contact the PCT’s Patient Advice and Liaison Service by telephoning (01543) 412929 or by emailing More details about making comments, compliment and complaints is available on the PCT website at

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