My daughter before Christmas was rushed to Heartlands to have kidney stones detected on a scan removed, upon waking she was told they couldn't find anything. She asked for another scan to be told no they couldn't do that and sent her home.
Early hours of Sunday morning she was rushed into hospital I find out this morning by a random text from my child she is in ITU. Frantic, I phone Heartlands as I live 250 miles away. She had no family in Birmingham to be told by a nurse ward 11 that they couldn't tell me anything and needed permission from my daughter. I hang up and immediately call my child so happens the same person she manages to get hold of was the one I just spoke to. I hear my child ask can my mum speak to you and gobsmacked when I heard "no!" they wouldn't speak to me? What? I'm frantic I need to know why my child has gone and ended in ITU and now I've just found out she was rushed in surgery this morning and I know nothing is my child still alive?
"Appalling communication Heartlands"
About: Heartlands Hospital / General surgery Heartlands Hospital General surgery B9 5SS
Posted by RachB73 (as ),
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