"From the moment that my elderly ..."

About: St Mary's Hospital (London)

What I liked

From the moment that my elderly mother was seen in reception, then triage to her discharge, the A& E process ran like clockwork. The nurses and doctors were extremely pleasant, professional and kept us 'in the loop' as it were at all times. They all had a fantastic sense of humour too!

What could be improved

Absolutely nothing needed improving (it was a quiet day though).

Anything else?

The nurses, junior doctors and receptionists deserve a pay rise!

Story from NHS Choices

Responses

Response from St Mary's Hospital

Thank you very much for your kind feedback. We are really pleased to hear that your mother’s experience in A&E was so positive. We will of course share your comments with the A&E team.

Ref 07

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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