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Sent to the wrong clinic twice

Posted By O

"Sent to the wrong clinic twice"

About: Locala Community Partnerships CIC / Bradford Sexual Health

(as the patient),

This service used to be great. With recent cuts it's gone rapidly downhill. Literally impossible to get an appointment, I was messed around, sent to the wrong clinic twice, service details are totally out of date that come up on the website and google. Sexual health used to be easy and convenient.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships 7 years ago
Sarah True
Customer Engagement Manager,
Locala Community Partnerships

Submitted on 29/03/2017 at 13:56
Published on Care Opinion at 14:55

Dear O

I am sorry to hear you've had problems getting an appointment. I have checked our website and everything is up-to-date, we moved to a new location over 6 months ago and there could be come websites that still have incorrect information on their pages - we have tried to ensure all the old information has been updated.

If you can tell me the sites that are out of date I will get them updated.

Should you need to access Sexual Health Services in Bradford please go to: https://www.locala.org.uk/your-healthcare/sexual-health/bradford-sexual-health or call our telephone line: 030 3330 9500.

Best wishes

Sarah

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Update posted by O (the patient)

Just look at Google. That is the first thing people will use to find their local services. It's still listed as Trinity. I didn't even go there, I went to the newer clinic where it moved to. She gave me a card with clinics listed but didn't tell me anything else so I went to a clinic that only opened on a Thursday

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