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I waited a long time with a severe dislocation

Posted By York78

"I waited a long time with a severe dislocation"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I suffered a severe knee dislocation whilst home alone with two small children. The Pain was excruciating and I could not move. I have to wait 1 hour and 15 mins for the ambulance crew to arrive. I cannot fault the two paramedics but I find it appalling that I was left with such a severe injury for such a long time. Even the paramedics said that the reduction was much harder to do because the knee had been so severely dislocated for such a long time, making ligament and muscle damage more likely.

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Responses

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 7 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 28/03/2017 at 09:49
Published on Care Opinion at 10:04

Dear York78,

Thank you for taking the time to share your feedback - I hope you're better.

I am sorry that there was a delay in an ambulance attending you, but I am pleased that the care you received was of such a high standard.

The detail you have provided here has been anonymised, so I am unable to locate the details of the 999 call and susequent ambulance attendance, so I cannot directly comment on the event.

However, we would welcome the opportunity to look into the events surrounding the ambulance attending; if you would like us to do this may I ask you to contact our Patient Experience Team on either patientexperience@swast.nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Sharifa

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