"Outstanding experience in Urgent Care"

My daughter was injured at a sporting event but was also complaining about her ears. I had noticed that her hearing had been deteriorating.

We attended the Urgent Care Centre at Trafford General Hospital as initially it was thought to be broken. I expected a long wait on a Saturday evening and was unsure of how long the wait would be as a first time user.

On arrival we booked in and met by Meryl who immediately put my daughter at ease. My daughter had an x ray and her hand was dealt with extremely efficiently. Whilst there Sue (another nurse sorry don't know last names) identified an issue with my daughters ears. This was quickly assessed and treatment arranged.

I am so impressed with the unit. We often hear criticism of the NHS but sadly don't often hear the positives.

Both these nurses were highly professional, efficient and effective and I have no doubt that this is the standard of the unit which is clearly well managed. My daughter came away telling me how nice the nurses were and she clearly recognised the positive experience and treatment she had received.

Hopefully the managers are already aware how fantastic their unit and nurses are. Well done. I would highly recommend the Urgent Care Centre at Trafford General Hospital.