We arrived at Blake Ward at 8am. My sister had her operation at 11. 30am and was out by 1. 30pm. She was told she could go home later that day. She was told that she could get dressed at 3. 30pm. Junior doctor came and said she was arranging the discharge but would have to wait for the consultant to come out of surgery to authorize this. Moving on another 2 hours & 30 mins. Still no sign. Eventually after we had asked politely when he would be here and being told that, consultants are very busy, he came in at 6pm. And with the same information that his junior doctor had already given us 2 hours and 30 mins before, discharged my sister. We then had to wait a further 40 minutes for the paperwork and the two items of medication. We asked whether this was ready yet and was treated as if we were making a fuss. There was definitely an attitude with the staff, whom had earlier in the day been very nice.
We were exhausted and my sister had a fever starting and just wanted to go home.
When we finally got out of the ward and was walking passed Gould ward, my sister was approached by two of it's medical staff and asked whether she was feeling okay, as she was so hot with a fever and looked quite poorly. They were lovely and obviously could see, just by looking at her, that she was not right. We eventually got home at 9pm. We live a long way from the hospital, which is why we asked, how much longer the discharge would take.
"Discharge arrangements after nose operation"
About: Musgrove Park Hospital / Ear, Nose and Throat Musgrove Park Hospital Ear, Nose and Throat TA1 5DA
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