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Unable to get through to the ward

Posted By Grrrrrrrr

"Unable to get through to the ward"

About: Watford General Hospital / Respiratory medicine

(as a relative),

I have tried to get through to the ward many times but the phone never gets picked up. When it was eventually picked up the member of staff couldn't help me! ! ! I just want to know how my mother is! !

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Update posted by Grrrrrrrr (a relative)

I emailed PALS on 20 March. I am yet to receive a reply to my concerns.

Response from Watford General Hospital 7 years ago
Watford General Hospital

Submitted on 29/03/2017 at 15:48
Published on nhs.uk at 15:30

We are sorry to learn that your experience of our hospital was not as expected.

If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198.

As we are a learning organisation and want to avoid recurrences of bad patient experience we will pass on your feedback to the team.

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