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"My father was looked after with understanding and dignity"

About: East Surrey Hospital / Accident and emergency

(as a relative),

Our dear Dad died in the East Surrey Hospital's emergency care area. He was looked after with such understanding and dignity, the empathy and time that was given to him, and my brother and I was amazing.

The area was busy, but the staff were calm and took such time with us.

He was admitted in the morning, he sadly died in the afternoon, however in that time the staff appeared to understand his personality, his humour and kindness, even though he was too ill to communicate.

I was incredibly moved by the professionalism and personal care given. I've no idea how the staff manage this, but am so grateful that you do.

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Responses

Response from Paula Tucker, Deputy Chief Nurse, Trust, Surrey and Sussex Healthcare NHS Trust 7 years ago
Paula Tucker
Deputy Chief Nurse, Trust,
Surrey and Sussex Healthcare NHS Trust
Submitted on 17/03/2017 at 14:26
Published on Care Opinion at 15:34


Dear SEP

I am very sorry to hear of your Dad's death, please accept my condolences.

It is heartening to hear of the compassion and care that your father received whilst under our care.

kind regards

Nicola Shopland

Divisional Chief Nurse Medicine

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