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My experience using Uplift in Wallington Surrey

Posted By lilbill123

"My experience using Uplift in Wallington Surrey"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as the patient),

I called Uplift in May 2016 asking for help with my mental health issues, I was given a telephone assessment & received a letter outlining my problems, I was told there was a wait of 4-5 months. I then received a letter on 2nd September 2016 from Uplift telling me they were aware of my situation & gave me some telephone numbers of organisations to help me while I waited for my appointment.

I got a phone call in early January 2017 to arrange to meet someone to help me & have been having weekly meeting & they have been fantastic, really helped me with problems.

My ONLY criticism is they did not keep me updated on the wait for my treatment, I thought many times they had forgotten about me, I feel a letter or phone call once a month would have helped me not feel forgotten.

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Responses

Response from Claire Reid, Senior Patient Experience Co-Ordinator, Patient Experience Team, South West London and St George's Mental Health NHS Trust 7 years ago
Claire Reid
Senior Patient Experience Co-Ordinator, Patient Experience Team,
South West London and St George's Mental Health NHS Trust

I have just moved into a new role dealing with our feedback systems and keeping PALS issues.

Submitted on 17/03/2017 at 16:02
Published on Care Opinion at 16:18

Dear Lilbill123,

My name is Claire Reid and I am the Senior Patient Experience Co-ordinator with the Trust. Thank you for taking the time to post about your experience with our services.

I am pleased that the person your are meeting is fantastic and that you have been able to access someone that is helping you with your problems. This is really great feedback.

I will also take your comments about keeping you updated through the wait for treatment. I will pass on these comments to the Operational Manager for consideration.

I wish you all the best with your continued treatment

Best Wishes

Claire

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