I received a letter last week for an appointment this week which clashed with another appointment at the same hospital. I tried to contact them to re arrange this but despite spending hours and days trying the line it always ends up with a voice saying they are experiencing an abnormal amount of telephone calls and then the line goes dead.
I will probably end up wasting their and my time by not attending or getting their early and ask them to hurry up so I can attend my other appointment.
Why cannot they look at other appointments I have to ensure they don't clash. They all use the same system to make appointments.
Going through e-referrals doesn't work as it is not a referral but an annual equipment check.
"Terrible Response to calls to change appointment"
About: Northern General Hospital / Respiratory medicine Northern General Hospital Respiratory medicine S5 7AU
Posted via nhs.uk
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