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Very disappointed with my referral

Posted By anyonymouse

"Very disappointed with my referral"

About: St James's University Hospital / Rheumatology

(as the patient),

Very disappointed with my referral to see a rheumatologist at St James Hospital in Leeds. Seemed like they were in a rush and I feel they didn't care at all about the pain I was in or the difficulties it is causing at home, work and for family life etc

I have had to wait 8 months for a referral and I felt like they couldn't wait to get me out of the door. Yet more pills prescribed but I doubt it will make any difference.

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Responses

Response from Leeds Teaching Hospitals 7 years ago
Leeds Teaching Hospitals

Submitted on 05/04/2017 at 09:21
Published on Care Opinion at 10:47

Dear Anonymous

Thank you for taking the time out to write to us regarding your poor experience while using our Rheumatology Service.

I am very sorry that we did not meet your expectations I would like to reassure you that the level of service that you have described is not what we wish to offer.

I have passed your comments on to the Business Manager for Rheumatology services for information.

Please do not hesitate to contact the Patient Advice and Liaison Service (PALS); if you wish to discuss this further.

Please call our Patient Advice and Liaison Service (PALS) on 0113 2066261 or alternatively email patientexperience.leedsth@nhs.net

Once again thank you for taking the time to write to us.

With kind regards


Rosie Senior

Nurse Patient Experience

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