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"Would recommend this place in a heartbeat."

About: Knowsley NHS Walk-in Centre, Huyton

(as the patient),

Depending on the issue, I sometimes find it difficult to decide where to go for advice/support I. e. the Walk-In Centre or A&E at Whiston. Instead of waiting in A&E I decided to risk the lack of x-ray facilities and see what the staff at Nutgrove would say. No triage. I was taken straight in and the nurse was nice and chatty. She eased my initial worries, diagnosed the problem (no broken bones) and advised on a course of action. Would recommend this place in a heartbeat.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 16/03/2017 at 13:26
Published on Care Opinion at 14:36


Dear Huyton Resident

Thank you for the taking the time to post your comments, my name is Katherine Earlam I am a PALS officer for the Trust.

I was very pleased to hear of your positive experience of our services I would like to assure you that I will forward your comments onto the team involved to share with the staff.

If you would like to contact me:-

Number: 01925 664450

E-mail: 5BP.PALS@5bp.nhs.uk

Hours of work this week: 09.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience. We value your feedback as this will help us to improve our services for other people in the future

Kind regards

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