"it was clan but the waiting areas ..."

Thank you for your valuable feedback about the need to update the waiting areas at Birmingham Dental Hospital. As you will see from our responses below, work to improve and upgrade the waiting areas at Birmingham Dental Hospital has already begun, but from your feedback I would assume that you visited a part of the hospital where the work has not yet been undertaken.

Patient feedback where the improvement work has been completed has been very positive, and I would like to assure you that the work plan will continue until all areas in need of upgrading has been completed.