"Your website - how are ratings generated?"
Posted by maud (as ),
This is not about a hospital, but about your site. I have been comparing Southend Hospital and Basildon Hospital. According to your comparisons, Basildon appears to be a much better hospital than Southend. However, having read the comments in full on both hospitals, I cannot see how you have arrived at your ratings. I would appreciate knowing how you allocated your star ratings, please.
Also, I am surpirsed that nowhere on your site can I see a suggestion that people wanting to compare hospitals should also refer to the Healthcare Commission's site and information, based on monitored surveys, including patient experiences. Would you not consider this relevant to anyone wanting to make an informed decision on choice of lhospital?