"I rang on the day and was invited ..."
Posted via nhs.uk
What I liked
I rang on the day and was invited to the afternoon clinic. You take your number and wait to be called to register, I missed my number being called due to a trip to the lavatory but they slotted me back into my place in the cue.
I waited no more than 45 minutes to be called, the dentist was brief and direct and I was in the chair and out of the hospital within about 5 minutes
What could be improved
I am terrified of Dentist, I would have liked it if the Dentist were a little more personable to calm me down a little.
The explination of what was wrong was a little too brief and I had to ask again to ensure I was clear on what procedure they were going to do in the future.
The person who answers the phone is appsalutly fantastic. She was really calming and professional!