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Excellent care

Story from nhs.uk

"Excellent care"

About: East Surrey Hospital / Ophthalmology

I was seen by a nurse within 5 minutes of sitting in the waiting area and then by a doctor 10 minutes later. The treatment I received was thorough and well explained, and I was given a handout with essential follow-up information to take away. All the staff I met were friendly and professional and I felt reassured by my visit.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 13/03/2017 at 10:19
Published on Care Opinion at 10:31

Dear Anonymous,

Prompt, thorough, well explained and clear on next steps; delivered by caring staff. These are descriptions we greatly appreciate hearing from our patients, so thank you for telling your story.

With best wishes,

Cathy White

Patient experience lead

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