"Not treating patients in a dignified and respectful way"

I am very upset to post about a very alarming experience in wd 4 Monklands hospital.

My husband was admitted recently, the medical care he has received has been fantastic and we are very happy with this. The trained nursing staff have also been professional and supportive.

I am very upset about the way some of the nursing assistants spoke to patients in the ward. I cant believe it is acceptable to shout rudely to patients. The patient in the bed next to my husband was shouted at and what felt like ganged up on by these staff. Myself and my family were horrified. My daughter was in tears leaving the hospital as she felt uncomfortable for the patient and concerned about her dad being in such an environment. 

My husbands operation had to be postponed, we totally understand this and the reasons for this were well explained. He is currently on pass, this caused some confusion as we were given many explanations as to what this means. When he was having his evening meal whilst waiting his discharge prescription (his first meal of the day) a member of staff came into the room asking him to move while she made his bed as he was being discharged. I stated he was on pass and was going to ask what does this mean, can he come back if there is a problem as by this time he had been given various explanations of what that means when she very rudely said we cant keep a bed for a week for you I mean he's seen what this place is like.   I said no he hasn't as he's just in this one room, so he cant see the ward and also there is no need to speak to him this way. She then told me I had upset her and left.

Soon after we heard it being discussed how rude I was and how upset this member of staff was. This is the same staff member that shouted at the patient the day before and in my opinion was very rude to my husband.

I think it should be taken into account than when people aren't used to being in a hospital environment things should be explained clearly, this is after all a stressful event. I think patients should be spoken to in a dignified and respectful way. I also think care should be taken to protect peoples dignity and privacy.

There are many other similar instances of rudeness I could report but as this a public forum I wont go into specifics.