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I owe so much to the team

Posted By Bit120

"I owe so much to the team"

About: One Recovery Bucks

(as the patient),

Since registering last year I found the service in the first instance @ SMART very poor. I explained my situation with the service a year prior & feel that they did not listen. Finally I came across to Stars and after a slow start a lady called Beth picked up my case. From then onwards I have been listened to, kept in contact with & understood my condition and how to cope for the first time in 20+ years. I have now gone forward & managed to get medication to help.

I owe so much to Beth/Mary & the team and hope to continue with my progress

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Responses

Response from Tracy Braddock, Service Manager, Inclusion 7 years ago
Tracy Braddock
Service Manager,
Inclusion

Submitted on 09/03/2017 at 17:19
Published on Care Opinion on 10/03/2017 at 10:06

Hi, thank you so much for your kind feedback.

Sorry to hear that you had a difficult start access services in Bucks unfortunately I can't comment on your experience with SMART as they are a separately commissioned service.

I am so glad to hear that you now feel like your needs have been listened to by Beth and Mary (I will ensure they get your feedback).

Keep accessing all we have to offer at STARs and working on your recovery, its never to late to achieve your goals. All the best. Tracy

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