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Very pleased with service I got

Posted By Celestial56

"Very pleased with service I got"

About: Crosshouse Hospital / Cardiology

(as the patient),

I am very pleased with service I got. I woke up and felt like I was choking, and the care I received was very good.

The staff were very nice, the ward was very new with good facilities. The staff explained what they were doing as they were doing it. The communication was really good. Thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/03/2017 at 12:09
Published on Care Opinion at 12:34

picture of Eunice Goodwin

Dear Celestial56,

Choking is a horrible feeling so the staff must have been very reassuring. With good surroundings and good communication topping it off, it is a pleasure to hear. Thank you for taking the time to share this with us, I am sure the staff will really appreciate this lovely feedback too.

Best wishes,

Eunice

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