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"Not able to have my operation I've already waited 7 weeks for"

About: Musgrove Park Hospital / General surgery

(as the patient),

I was due to go in to hospital at musgrove park to have a uterine embolisation I had arranged for my mother to come from Taunton to pick me up from bridgewater as my car was in a garage for repairs so I refused a courtesy car for the week as I knew I would not be driving I got to the hospital and prepared myself for the procedure to be told the x-ray machine they need to use would not switch on so they told me they was waiting for an engineer to come out after about 30 mins I started to get worried to which my consultant came in and said that the procedure will not be able to go ahead the machine is 11 years old and will take time to fix as u can tell I'm very upset I've been waiting 7 weeks to get this done and now looks like I have to wait another 7 weeks I've had to inform my husband who has had to take time of work to care for me I think this is unacceptable that I now have to continue being in a lot of pain and discomfort and to have heard the machine was serviced two weeks before all I want is this procedure today not in the next 7 weeks please help.

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Responses

Response from Lucille Hoose, PALS and Complaints Lead, Patient Experience Department, Taunton and Somerset NHS Foundation Trust 7 years ago
Lucille Hoose
PALS and Complaints Lead, Patient Experience Department,
Taunton and Somerset NHS Foundation Trust
Submitted on 08/03/2017 at 17:01
Published on Care Opinion at 17:14


Dear Biddi, I am very sorry to read that your procedure was cancelled today at short notice and I understand how disappointing that was for you when you are in pain and have been waiting for 7 weeks to get to this stage. I would like to see if there is anything I can do to help you going forward; would you like to telephone me please on 01823 344762. I will be here from 8.30am tomorrow morning (Thursday 9 March). With best wishes, Lucille

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Response from Lucille Hoose, PALS and Complaints Lead, Patient Experience Department, Taunton and Somerset NHS Foundation Trust 7 years ago
Lucille Hoose
PALS and Complaints Lead, Patient Experience Department,
Taunton and Somerset NHS Foundation Trust
Submitted on 09/03/2017 at 10:30
Published on Care Opinion at 11:09


Dear Biddi, I am pleased to learn today that you had already spoken to our Patient Advice & Liaison Service yesterday morning and our PALS Officer was able to help you with your concerns. I understand that you will be receiving a call next week to arrange another appointment but please do not hesitate to call us back if we can be of further help. With best wishes, Lucille

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Update posted by Biddi (the patient)

Hi lucille I was told I should receive a call tomorrow with my appointment for one day next week fingers crossed it happens. Thanks biddi

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