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Plastic Surgery Breast reconstruction

Story from nhs.uk

"Plastic Surgery Breast reconstruction"

About: Southmead Hospital

I was referred for plastic surgery breast reconstruction following treatment for breast cancer in 2013.

Throughout the process I have been impressed by the holistic care I received.

At all times I was treated as a person, not as a case.

I had good opportunity to talk through my feelings and anxieties about having a mastectomy and reconstruction.

The pre-operation information was thorough and detailed, so there were no unexpected situations or decisions to make.

I was reassured on the morning of the operation being spoken to by the team carrying out the procedure, and have never been so well-briefed by an anaesthesist and I remember going to sleep as they talked to me about our labradors!

The aftercare on Gate 33a was excellent.

All staff were professional, kind and caring.

I could not have been better looked after.

The Breast Reconstruction team are so caring and friendly, and encouraging. I cannot praise the ward, the hospital and the medical staff highly enough, and would recommend the service to anyone who is in the position of considering breast reconstruction.

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Responses

Response from Southmead Hospital 7 years ago
Southmead Hospital

Submitted on 06/03/2017 at 07:17
Published on nhs.uk on 07/03/2017 at 02:38

Dear Mrs Holdsworth,

Thank you for your very kind comments relating to your care at Southmead Hospital, which have been shared with the teams concerned.

The staff are pleased that you found the opportunity to talk through your feelings and anxieties before your surgery helpful, and that the pre-operation information was detailed, so that you were able to go forward with your surgery fully informed.

Please accept our very best wishes for your continuing recovery.

Kind regards, Sue Needs, Deputy Advice & Complaints Team Manager.

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