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Clinic Letters from Consultant to GP

Story from nhs.uk

"Clinic Letters from Consultant to GP"

About: Croydon University Hospital / Rheumatology

I have now been seen by 2 Consultants since January 2017 in 2 different specialiites although my conditions are interlinked.

I have not received my copy of letters to my GP so I know my GP will not have received copies either.

As both consultations involved medication changes when I go to my GP Practice they will not have been informed nor updated about these - so how can medication be altered appropriately or correctly.

I appreciate how "cash strapped" the NHS is but surely this is a vital service (secretaries to Consultants) that is needed.

As a patient I get very frustrated that I cannot contact the Specialist Clinic direct, if you leave a voicemail it never gets dealt with and when you try to alter an appointment you get "discharged" - what a mess!

I would have raised this if I had been able to attend the Big Conversation last night.

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Responses

Response from Hilary Frayne, Head of Nursing for the Emergency Department, Croydon Health Services 7 years ago
Hilary Frayne
Head of Nursing for the Emergency Department,
Croydon Health Services

Submitted on 08/03/2017 at 17:47
Published on Care Opinion on 09/03/2017 at 08:49

I am very sorry that you have encountered difficulties with the service. It would be helpful if you could provide more information so we can look into what caused this, and also so we can rectify the problem. In the meantime I shall pass your concerns to the senior outpatient management team so they are aware.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

Regards

Hilary Frayne

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