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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Wansbeck Hospital / Trauma and orthopaedics

Admitted to Ward 15/10 on 13 Feb-17 for planned surgery - posterior lumber interbody fusion and bone graft - I was apprehensive and anxious as I'd never been in hospital before. The outcome of the surgery to date has been successful and very effective.

I cannot praise too highly how well I was looked after and cared for by everyone during my four day stay. Personal attention and friendliness was shown to me at all times.

I feel so lucky and appreciate everything that staff at Wansbeck have done for me.

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Responses

Response from Wansbeck Hospital 7 years ago
Wansbeck Hospital

Submitted on 06/03/2017 at 13:35
Published on nhs.uk on 07/03/2017 at 02:37

Dear Joe,

It was so nice to read your review about your recent stay at Wansbeck, I am delighted that everything went well for you. It is lovely to know how well you were cared for during your stay and I was particularly happy to read about the attention and friendliness of our staff which helped make you feel so well looked after. I will certainly be sharing your review with the teams on Ward 15 and 10, who will be so pleased to read how positive your experience was.

Kind regards,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

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