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Recent visit re very painful ear prob

Story from nhs.uk

"Recent visit re very painful ear prob"

About: Integrated Care 24

Went to out of hours doctor re painful ear.

Much longer journey as now based in princess royal hospital.

Used to be 5 mins away !

Not good when in pain ! Given antibiotics but still in extreme pain 24 hours later & feeling very unwell - had a stroke about 5 weeks ago.

So hubby took me to a&e to see if they could help.

A long wait but checked out really well and recommended that should have been given ear drops as well as antibiotics by out of hours doctor.

Was made an appointment at out of hours doc again as pharmacy at hospital was closed..

Not happy with treatment at out of hours doctors.

!

Doc was quite rude !

Said I did not need drops and that if hospital wanted me to take them then why didn't they give them to me!

Just sat there and stared ahead !

I again explained what hospital had said and they eventually wrote out a prescription for drops and handed to me without a word.

I was feeling very unwell and in extreme pain - this doctor was very rude and uncaring - what a horrible experience. What is happening to our GP service

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Responses

Response from Integrated Care 24 7 years ago
Integrated Care 24

Submitted on 04/08/2016 at 12:14
Published on nhs.uk on 26/02/2017 at 22:24

Dear Patient,

I would like to thank you for taking the time to let us know about your recent experience with our service.

I am sorry to hear that you were not happy with the service that you received.

As a not for profit NHS provider, we value all feedback good or bad as this enables us to improve our service for all our patients.

If you have not already done so, I would ask that you contact our Complaints Team so that they can investigate your complaint for you.

I will pass this comment on to them and to the team responsible for the service you received.

You can contact them via email: CG@ic24.nhs.uk or phone: 01233 505450 Option 1 and ask for Complaints Team or by writing to IC24, Quality and Governance, Kingston House, The Longbarrow, Orbital Park, Ashford, Kent.

TN24 0GP.

I do hope that this helps and once again thank you for taking the time to contact us with your concerns.

With best wishes,

Communications and Engagement Team

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