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About: Integrated Care 24

Our 3yr old son had been getting bouts of ear infections for months, 2 weeks on, 4 weeks off. Our local GP would only prescribe antibiotics every time. 3 months ago we took him to the OOH service at Tonbridge Cottage Hospital and were seen by a superb older GP. he looked in my sons ear and noticed a badly infected burst ear drum. He said it was hard to spot.

He prescribed antibiotics and told us to make an emergency appointment with our GP.

When we called in the Monday morning, we made the appointment and our GP was able to see the summary notes from our visit to ooh and this made his diagnosis, referral to hospital and subsequent grommet and adenoid operation easier to make.

The OOH service in Kent is one of the best. thank you

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Responses

Response from Integrated Care 24 8 years ago
Integrated Care 24
Submitted on 27/01/2016 at 14:05
Published on nhs.uk on 26/02/2017 at 22:24


Dear patient,

Thank you for taking the time to tell us about your experience.

We value all feedback from our patients, whether they are good or bad as this enables us to learn from your experience.

If you would like to provide further feedback please contact:

Clinical Governance Team

Integrated Care 24 Ltd

The Long Barrow

Orbital Park

Ashford

Kent

TN24 0GP

Tel: 01233 505450 option 1

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