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Care Opinion

Waiting for a bed

Posted By sanjo

"Waiting for a bed"

About: Crosshouse Hospital / Combined Assessment Unit (CAU)

(as the patient),

I got admitted recently, via my doctor. I went to the new place that you go to, to get assesment on my health. I had to wait in a waiting room, while the staff called me, I got on to a bed and I was health checked, the staff and nurses were great, even though they were rushed off their feet. I was then asked to sit on a chair because there were no beds left and it would let another patient get seen. I sat in that chair for 3 hours, I had a bed in ward 3c, but the patient was still in it! I then was put in a side ward for three days, then I got moved, not to ward 3c but to ward 2b, so finally two days later I got moved.

I didn't get to a ward, but instead I got put into a utility closet and had to spend a night in there. I am not pleased at all, by the way things were handled

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/02/2017 at 17:54
Published on Care Opinion on 24/02/2017 at 09:13

picture of Eunice Goodwin

Dear sanjo,

I am really sorry your hospital stay was like this, it this must add to the stress already felt by being in hospital and I can see why you are not pleased about it.

I know it is not enough to say that you must have been here when there was a particularly high demand. It is winter and demand is very high. I know there were more beds made available in anticipation of the increased demand but it clearly has not helped you.

If you would like to talk to one of the senior managers about this, I can arrange that, please contact me on 01563 826222 or email Eunice.goodwin@aapct.scot.nhs.uk

Once again, may I say how sorry I am for this. I really hope you have recovered from your hospital experience.

Thank you for highlighting this, I will pass it to the management team to consider.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 27/02/2017 at 09:50
Published on Care Opinion at 14:14

picture of Eunice Goodwin

Dear sanjo,

I circulated your post as promised but I am really sorry, we are a bit confused. Ward 3C does not have any beds, as it carries out day case chemotherapy and 2b does not receive medical patients as it is fully occupied with orthopaedic patients for theatre procedures.

To look into this and understand what happened, we would need more information from you off-line. Should you want us to follow this up, my contact details are as above.

I hope you are well now,

Eunice

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