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Care Opinion

Excellent care from nursing staff

Posted By Vgrateful

"Excellent care from nursing staff"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I was an emergency admission to ward 65 at the QEUH in December 2016 after a subarachnoid haemorrhage. The nursing and auxiliary staff treated me with great care and dignity during my 8 night stay. I was in over the Christmas period and the care from staff with young families having to work did not falter at any point. I met many staff members and could not say one bad thing about any of them. The care was consistent, attentive and to the highest standard. I shed many a tear and always had someone there to support me and give me a much needed hug. I am a health professional myself and they really made me reflect on my own practice and whether it could match up! I will remember some of the nurses for life and will never forget their care and attention. They were all aware that I had a young family and were flexible with visiting times etc. Please make ward 65 aware of the amazing care that they provide.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 14/03/2017 at 08:39
Published on Care Opinion at 12:19

picture of Nicole McInally

Dear Vgrateful

I am sorry to read that you had to be admitted with a subarachnoid haemorrhage during the Christmas period and I understand that this would have been a difficult time for you and your family.

Thank you for taking the time to tell us about your positive experience in Ward 65. I'm so pleased to read that the care was consistent, attentive and to the highest standard. This is the standard of care that we aim to provide to all our patients. I have already shared your post with the Chief Nurse for Regional Services and will make sure that we share it with the staff in Ward 65.

Best wishes

Nicole

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