"I went to the walk-in centre on ..."
About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted via NHS Choices
What I liked
I went to the walk-in centre on a Sunday lunchtime, at the suggestion of NHS Direct. I am an out-of-town visitor. I had had gastro-intestinal bleeding, and I was frightened.
I needed to be admitted to an A&E bed for examination. Everyone was very helpful and comforting. I was given thorough care (by nurse and doctor), results of tests were explained to me and I was given a copy, all my questions were answered. I particularly praise Dr Refika Mustafa for her treatment of me, and nurse Michael (don't know his other name) for his gentleness and humour.
What could be improved
NHS walk-in centre - new and clean and everyone helpful and efficient - but over-loud local radio playing and couldn't there be some art on the walls to cheer waiting people up?