"I am led to believe that, long ..."
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted via NHS Choices
What I liked
I am led to believe that, long term, patients only remember the first hours and the last hours of their stay in hospital.
If that is true, I fear that in two months time I will not remember the considerable care, attention, courtesy and consideration that I received from the staff of ward 3(Good Hope) - Trained staff, auxiliaries and ancillary staff all contributed to my well-being. It means that my only memory will be of an efficient admission, the transition from the wonderful new buildings to the rather tired admission lounge and the total shambles that was the discharge.
What could be improved
The discharge started very early in the morning with a useful discussion with the registrar and his team, followed an hour later by an equally useful visit from the pharmacist. My medication finally arrived on the ward at 8.30 pm. I refuse to believe that the pharmacy staff were sitting around with little to do all day - I suspect that the reality was that many of the staff worked through their lunch break and also contributed many hours of unpaid overtime at the end of the day, but the patients only know that they had to wait 12 hours between seeing the doctor and going home. I do not understand why with modern computer technology and pneumatic delivery systems patients have to wait for this length of time with nothing to do except hassle overworked ward staff.