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Reassuring experience

Posted By epocf

"Reassuring experience"

About: Good Hope Hospital / Clinical oncology

(as the patient),

My visit to the above department this week was most reassuring experience with the nursing staff and Dr Lumley being not only professional but also showing a very caring and enthusiastic attitude to their vital work. The department was clean and bright, well run and my appointment as usual on time.

Thanks for the great care provided.

It was nice to see a nurse offering tea and biscuits to a distressed patient.

Long may you keep up this good and vital work.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 01/08/2017 at 14:10
Published on Care Opinion at 17:53

Dear epocf

Thank you very much for your feedback following your attendance to the Oncology Department at Good Hope Hospital.

I am so pleased to read that you found your visit to be most reassuring with the nursing staff, and that Dr Lumley was professional, caring and enthusiastic throughout, and also that your appointment was on time!

I will be delighted to ensure that your post is communicated to the Matron for Oncology, as well as to Dr Lumley and the Clinical Director who will highlight your post to all of the team. Feedback such as yours gives our staff a great boost as they work very hard to provide a positive patient experience, often under difficult pressures.

I hope my actions are acceptable and thank you once again for taking the time to post your feedback, it is very important to us.

Kind regards

Marie Helebert

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