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Left waiting

Posted By Reigate8

"Left waiting"

About: East Surrey Hospital / Dermatology

(as a parent/guardian),

I was ignored in waiting area and subsequently marked as non attendees by the reception staff

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 7 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust

Submitted on 28/02/2017 at 09:33
Published on Care Opinion at 09:59

Dear Reigate8,

I am concerned to hear what happened to you recently. If you need assistance in re-arranging your appointment you could contact our Patient Advice and Liaison Service (PALS) either by email: pals@sash.nhs.uk or by calling 01737 231 958.

Please accept our apologies for this oversight.

Kind regards,

Cathy White

Patient experience lead

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