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Care Opinion

I am very disappointed in the service

Posted By ElsaLCC

"I am very disappointed in the service"

About: Glasgow Royal Infirmary / Fracture Clinic

(as the patient),

I have a scaphoid fracture in my arm and I am allergic to the material in the orthopedic splints that they give you therefore my broken bone could only have what I would describe as a glorified tubi grip providing little to no support for the pain in my arm. After calling nhs 24 and going back to a&e I revived a call today from the fracture clinic and 3: 39pm which I could not answer as I was in a lecture so I called straight back at 3: 40pm with no response and have tried calling every 15 mins from then on still with no response. I am very disappointed in the service I am being provided as I have no support for a broken bone. The hospital not returning or answering my calls and I am having to wait for a MRI scan with not much more than a tubi grip, which is cause more pain than ever.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 27/02/2017 at 09:53
Published on Care Opinion at 14:14

Dear ElsaLCC

Thank you for taking the time to post on Patient Opinion. I am sorry to read about your fracture and the difficulty in contacting the fracture clinic. I understand your disappointment regarding your care, especially as you have actively trying to contact the fracture clinic.

I will share your post with the General Manager for Orthopaedics and ask them to respond to the issues that you have raised.

Best wishes
Lisa

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