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"Amazing Care at Maternity Suite"

About: Crosshouse Hospital / Maternity care

(as the patient),

In the early hours of 29/08/15 I went in to labour. For medical reasons I was planned for a section so had an emergency section, with my baby safely arriving at 7. 43am.

I've been meaning for a while (the last 18 months actually) to contact the Maternity Unit to praise the care I received. However, more specifically, one member of staff truly stood out.

This being a male theatre assistant or nursing assistant whose name I can't remember. It was Tam or Rab or something shortened and Scottish I think! Hopefully the date and time will let management pin point the member of staff I'm discussing.

This staff member truly put me at ease. He held my hands whilst the spinal was being administered and thoroughly explained everything to me prior to the procedure taking place. He made me laugh and really made my first experience of having surgery and having my first baby a positive one. I had been so nervous but he had such a genuine, caring nature and helped enormously to keep my anxieties at bay.

I never got to thank this man as the shift changed as I was taken to the recovery area.

It might not sound like much but this man's care really does stand out and I'll remember him whenever I think back to the experience I had when my son was born.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/02/2017 at 14:55
Published on Care Opinion at 15:19


picture of Eunice Goodwin

Dear ThankfulMummy,

I understand why you still feel motivated to feed this back to us, it is amazing how your child birth experience stays in your head with such clarity. Well it does with me anyway, and it is a lot more years ago than I intend to admit publically.

I will be delighted to pass this on and hopefully from your story, this man will recognise this is about him.

Thank you so much for contacting us via Patient Opinion,

Best wishes,

Eunice

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