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"From the minute the ambulance picked me up, the care was wonderful"

About: Alexandra Hospital / Trauma and orthopaedics

(as the patient),

At the age of 91, I recently had a fall and fractured my pelvis, spending 2 weeks on Ward 14.

I'd recently read a letter from a man in the Bromsgrove Advertiser complaining about everything and everyone, so wondered what I was in for.

From the minute the ambulance picked me up (4 to 5 minutes! ! ) the care was wonderful. Not too long a wait in A & E, and the staff and facilities on Ward l4 were so good. Lovely atmosphere and nothing too much trouble. The nurses had the patience of Job.

I did try not to bother them too much and in fact I liked the food so much I sent a message down to the Caterers - well balanced and attractive menus.

The staff worked so hard - one night there was only one nurse for the whole ward. She was so tired in the morning, but still so efficient and pleasant.

I could carry on, but I'd bore you to death!

I hadn't been in hospital since my eldest son was born 67 years ago, so it was interesting to see the changes since then.

Now at home, and the care and advice continues.

Please convey my heartfelt thanks to them all, and I do hope "the Alex" will always be there for us.

PS: I've no objection to you sending this to the "Bromsgrove Advertiser" or "Standard"

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Responses

Response from Alexandra Hospital 7 years ago
Alexandra Hospital
Submitted on 14/02/2017 at 12:51
Published on nhs.uk on 15/02/2017 at 02:36


Thank you so much for feeding back to us about your experience. We are delighted that the care you received was of the high quality our staff aim to deliver. It's great to hear all of your positive comments and they will be passed on to Ward 14 and all the other staff mentioned. It is much appreciated.

Best wishes

Worcestershire Acute Hospitals NHS Trust

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