"Poor aftercare and appallingly bad customer care."

I had flexor tendon surgery on my thumb on the 28th Dec 2016, I cannot fault the surgeon and their team, they were excellent.

I had a general anaesthetic and the aftercare was poor, the nurse did not respond to my calls and my room was not private as they repeatedly left the door open.

I was self-paying. In error, the Alexandra have billed me for a 12 day stay when my daycare was 5/6 hours, for this they are charging me £4,968! I have spent the last 6 weeks trying to retrieve more than £1,000 of the £4,000 that I paid upfront. The financial department (when they answer the phone) seem so inept and say they will call back and don't.

In frustration I have written to the executive director who replied on the 10th Jan that they would look into it and contact me within 20 working days, that deadline has passed and I still have heard nothing.

Even my surgeon's secretary has emailed them.

The whole experience has been stressful, i would never recommend this hospital.