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Accident and Emergency - Triage Waiting Area Toilets

Posted By Shaun15129

"Accident and Emergency - Triage Waiting Area Toilets"

About: University Hospital Monklands / Emergency Department

(as a relative),

After an unfortunate visit to the A&E department tonight with my relative I am disgusted at the standards of cleanliness and infection control in the waiting area toilet.

As a nursing professional myself, I am aware of standards relating to infection control and hygiene in a hospital.

On entering the bathroom I was appalled to find feaces and urine all over the toilet floor.

I am well aware of an overstretched NHS especially in the early hours of a Saturday morning but I cannot justify 3 domestic workers taking a cigarette break outside the hospital whilst the public toilet for patients and relatives is an absolute disgrace.

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Responses

Response from Morag McGhee, Deputy Chief Nurse, University Hospital Monklands, NHS Lanarkshire 7 years ago
Morag McGhee
Deputy Chief Nurse, University Hospital Monklands,
NHS Lanarkshire

Submitted on 06/02/2017 at 17:47
Published on Care Opinion on 07/02/2017 at 07:33

picture of Morag McGhee

Dear Shaun15129

I am sorry to hear that you have encountered the toilet facilities within the emergency department to be in the condition you described. I will discuss this with Property Services and Support Department staff and raise your concerns in relation to this and domestic staff who you witnessed smoking.

Thank you for bringing this to my attention

kind regards

Morag

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Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 7 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 08/02/2017 at 15:49
Published on Care Opinion at 16:42

picture of William McCutcheon

We apologise for the condition you found the public toilets and we will review frequency of cleaning of these facilities. Staff are reminded that when they are on breaks they can not smoke on Health Board Grounds.

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