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Peasley cross hospital iris ward

Posted By Loopynuts

"Peasley cross hospital iris ward"

About: Peasley Cross Hospital -Inpatient

(as the patient),

I was admitted as a crisis patient voluntarily and was very very low in mood and suicidal. I was only in for a week and the psychiatrist decided that he was discharging me in 2 days so I decided to discharge myself instead of staying the extra 2 days. I was finding it very difficult to manage with the suicidal thoughts and ideation and it just felt like staff were having a go at me all of the time as I didn't feel able to engage with them or in activities.

Prior to the discharge I have been left to struggle with my suicidal thoughts and ideations. The psychiatrist, the nurse and home treatment all knew that I wanted to leave to end my life but it was just like they didn't really care or even want to listen to me so now I am left feeling that suicide is the only answer. I think staff and the psychs should pay more attention to what patients are trying to communicate to them especially if a patient like myself struggles with this.  A few nurses were caring some were not.  

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 10/02/2017 at 15:10
Published on Care Opinion at 16:24

Hello thank you very much for taking the time to post your comments.

Let me apologise for your experience of our services.

Please do not hesitate to contact me if you need any further help or support.

kind regards

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 23/02/2017 at 16:08
Published on Care Opinion at 16:47

Dear Loopynuts

Thank you for the taking the time to post your comments. My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experience on the Iris unit. I would like to offer my apologies that you felt staff had not listened to you and you felt you were discharged inappropriately.

Please let me assure you that this is not the level of service we expect as a Trust and may I offer you the opportunity to discuss this with me in more detail.

I do hope you are feeling better, I would like to support you to resolve your concerns and get any support you feel you would benefit from:-

Telephone Number: 01925 664450

E-mail: Katherine.earlam@5bp.nhs.uk

Hours of work this week: 8.30 am – 4.30 pm (Monday-Friday)

Once again, thank you for taking the time to tell us about your experience. We value your feedback as this will help us to improve our services in the Iris unit for other people in the future

Kind regards

Update posted by Loopynuts (the patient)

Based on my experience, I think this ward needs shutting down. I'm going to a solicitor to see what can be done as I think its disgusting the way I have been treated.

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