This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

She couldnt have done a better job at putting me at ease

Posted By Annoyedpatient

"She couldnt have done a better job at putting me at ease"

About: Fife Community Services NHS 24 / NHS 24 (111 service)

(as the patient),

I am waiting to have a tooth extracted which unfortunatly cracked and part broke off over the weekend. Contacted NHS 24 and was given an emergency dental appointment at Glenwood Dental Practice (Glenrothes). I am someone who hates going to the dentist and I was so nervous about going to an unfamiliar dentist. I shouldnt have been worrried the reception staff were lovely and April the dentist that fixed my tooth was so kind, caring and calming. She couldnt have done a better job at putting me at ease. I cannot thank her enough!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 7 years ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 03/02/2017 at 15:34
Published on Care Opinion at 16:23

picture of Dawn Orr

Dear Annoyedpatient,

I am very sorry to learn that your had experienced some dental issues. I am sure this will have been a worrying time for you.

Thank you for your positive feedback about the service provided by NHS 24 and the Scottish Emergency Dental Service. It was a pleasure to receive this. Here at NHS 24 a positive patient/caller experience is one of our top priorities and we work closely with our partner Health Boards to ensure that patients receive the appropriately care. I am sure my colleagues within the dental service will also be pleased to receive your comments.

I would be pleased to hear directly from you should you care to provide any additional information to enable us to identify the staff members involved. Here at NHS 24 we feel it is important to share positive feedback with staff to remind them of the excellent level of care they provide. I can be contacted by email at patient.affairs@nhs24.scot.nhs.uk.

I do wish you well and that you experience no further dental issues.

Dawn

Dawn Orr

Nurse Consultant, Telehealth and Telecare

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 7 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide

Submitted on 03/02/2017 at 16:20
Published on Care Opinion at 16:24

picture of Louise Ewing

Dear Annoyedpatient

Thank you for taking the time to tell us about your experience with both NHS 24 and the Glenwood Dental Practice. I share your apprehension about the dentist; however like you, my experience is always actually very positive and every time I come away wondering why I was nervous going in. What you describe, in terms of the welcome from the Receptionist is so important, as first impressions really do make a big difference when you are feeling nervous. It was good to hear that April too made you feel calm and cared for and was able to put you at ease. I will make sure your feedback is shared with the Practice and I know they will greatly appreciate you taking the time to provide feedback.

Regards

Louise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k