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Private appointment

Posted By Kugabki

"Private appointment"

About: King's College Hospital (Denmark Hill)

(as a relative),

Had private appointment on my dad's behalf. I found the receptionist in outpatient department for international and private patients was very rude. Had made very rude comments on the payment method I chose and kept complaining about extra work load professor and I made them to do.

Very sorry, I don't expect anything outrangeous but patients come to places like this with some health problems and pay quite reasonable money. Do they really want to face any rude comments or arrogant behaviour from any member of staff? I don't think so. Really hope something be done about it! Thank you

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Responses

Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)

Submitted on 03/02/2017 at 21:58
Published on nhs.uk on 05/02/2017 at 01:38

Thank you for letting us know about your experience of our private patients unit. I am very sorry indeed to hear that staff were impolite to you.

I will be forwarding your comments to our Private Patients Management Team so that they can take this up with staff.

Once again, apologies that you did not receive the quality of service that we would have liked.

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