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Felt shoved out the door too quickly

Posted By Shellbills78

"Felt shoved out the door too quickly"

About: Russells Hall Hospital / General surgery

(as the patient),

I had a colonoscopy under sedation I have to say the staff that took care of me prior and during the procedure itself I was treated with dignity and respected at all times I wouldn't have got through it without the lovely people there on hand to help me

However once in recovery I was given a drink some biscuits and told if I felt ok to get dressed and they would call my husband within 15 mins I didn't feel rested due to the sedation I was told to sit in a chair the beds are full to capacity feel like I was shoved out the door without proper explanation on follow up appointment and why certain things were suggested to me in regards to the way forward the procedure itself isn't nice and being told everything is normal and now home I have lots of unanswered questions I need answering feel back to square one

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Responses

Response from The Dudley Group NHS Foundation Trust 7 years ago
The Dudley Group NHS Foundation Trust

Submitted on 15/02/2017 at 17:04
Published on Care Opinion on 16/02/2017 at 09:29

Thank you, Shell, for posting feedback about your visit to Russells Hall Hospital. We are sorry to hear that you were disappointed with the experience you received during your visit.

We are aware that you have since been in contact with our Patient Advice and Liaison Service (PALS) and spoken to the GI Unit Lead Nurse who was able to resolve the issues you raised.

Please do not hesitate to get back in touch with our PALS team if we can assist you any further on freephone 0800 073 0510 or email pals@dgh.nhs.uk

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