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My daughter having a piece of wax ear plug stuck in her ear.

Posted By Santa clause

"My daughter having a piece of wax ear plug stuck in her ear."

About: St John's Hospital / Ear, Nose & Throat

(as a parent/guardian),

2 weeks ago my daughter went to take it out it broke and was stuck, she went to A&E they didn't have anyone on duty qualified to do this nor at ENT sent her home gave app for two weeks later. She in between phoned ENT to say she was in agony could they do something? Who ever she spoke too? A doctor who seemed quite unconcerned saying they can't just admit someone with something stuck in ear. My daughter has since been back in and they can't get it out its in too far now, so they are giving her an appointment for what will be almost three weeks from when she first went to A&E to have general anesetic. I am so angry even the person that saw her when she went back in said they can't believe they have left her so long.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 31/01/2017 at 18:01
Published on Care Opinion on 01/02/2017 at 13:06

Dear Santa clause

I am so sorry to hear about your daughter's experience. I would like to look into this for you and would be grateful if you can please contact the Patient Experience Team:

Email:feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

I hope we can help.

Kind regards

Jeannette

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Update posted by Santa clause (a parent/guardian)

I am waiting to see how she gets on at he next appointment I was so angry my daughter does not know I have contacted you. she did not deserve to be treated like this, I hope no one approaches her at her next appointment regarding this as she would feel bad if they did I will let you know how she is after her anesetic, hopefully they will succeed in removing this and she does not have anymore problems thank you for getting in touch with me.

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 03/02/2017 at 15:03
Published on Care Opinion at 15:43

Dear Santa clause

Please get in touch after the appointment if there is anything that the Patient Experience Team can do to help.

Kind regards

Jeannette

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Update posted by Santa clause (a parent/guardian)

Safe to say my daughter got ear plug removed yesterday she waited 6 hours before she was taken to theatre, however at last it has been sorted after nearly 3weeks

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 7 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian

Submitted on 07/02/2017 at 18:20
Published on Care Opinion at 20:42

Dear Santa clause

Thank you for letting me know that your daughter has now had her ear plug removed. I was very sorry to hear that she had to wait before she went to theatre. I hope she is now feeling better.

Kind regards

Jeannette

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