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I was disgusted at how I had been treated

Posted By Obee1

"I was disgusted at how I had been treated"

About: Ninewells Hospital / Neurology

(as the patient),

After a long, nervous wait to be seen by the neurologist - I was greeted by an unfriendly consultant who lacked all empathy for my fears and treated me like a mannequin rather than a human being.

As a fellow staff member of the NHS I was disgusted at how I had been treated and would never let anyone walk away from me feeling so unworthy and confused.

I appreciate that this person may have brains to burn but I'd take a less qualified, caring doctor any day. Opportunities to feedback following appointments should be continuously available

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Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 7 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 01/02/2017 at 19:40
Published on Care Opinion at 20:15

Dear “Obee1”

I am sorry to hear of your recent experience of the Neurology service as this is not the standard of service we aim to provide. I would welcome the opportunity to investigate the concerns you have highlighted. Should you be willing to do so, I would be grateful if you could contact the Complaints and Feedback Team either by telephone 0800 027 5507 (freephone) or email feedback.tayside@nhs.net to provide further information.

Kind regards.

Wendy Croll

Clinical Services Manager. Specialist Services

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