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Good NHS care for elderly mother

Posted By JA59

"Good NHS care for elderly mother"

About: Aberdeen Royal Infirmary / Geriatric Assessment

(as a relative),

Yesterday evening my Mum,  attended A and E at ARI following a fall.

After an XRAY she was admitted to Ward 304 in ARI overnight. We were very keen for her to be discharged home as quickly as possible which meant liaising to ensure that increased care would be available to her at home.

We are lucky that we already have a very good care team from Paramount care supporting Mum at home but more support was needed. I found Sheila, who is a staff nurse and the discharge co-ordinator, very helpful indeed in making arrangements. She was also cheerful and showed warmth and humour in her dealings with me and my Mum.

Other members of the team, including the OT and the pharmacist were also very helpful. Mum is home again - thank you.

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Responses

Response from Ruth Jones, Nurse Manager, Medicine 1 & 2, NHS Grampian 7 years ago
Ruth Jones
Nurse Manager, Medicine 1 & 2,
NHS Grampian

Submitted on 31/01/2017 at 13:00
Published on Care Opinion at 13:26

Dear JA59

Thank you very much for your kind and positive feedback in relation to your mums hospital stay and discharge from Ward 304.

I will ensure that the Senior Charge Nurse is made aware of your feedback and that she shares this with all team members.

I hope that your mum is okay after her fall and has a very speedy recovery.

Best Wishes,

Ruth Jones

Nurse Manager.

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