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"Disappointing experience at physio"

About: Northern General Hospital / Pain Management Northern General Hospital / Trauma and orthopaedics

(as the patient),

After previously having physio on the NHS for problems with my neck and head pain, I knew what to expect and had been very pleased with results.

I was very disappointed after 4 visits to only have had hands on for less than five minutes. My travelling time was 1. 5 hours each visit. Also twice for my appointment time a patient was just seeing the physio when I should have been going in.

Now I do understand that time restraints and money come into this. This was all completely a waste of time and money on both sides. My problem was exacerbated by the driving time. In the end I have been privately to see a physio same time being seen by the physio and after first visit and hands on I had some relief at last.

Then last week went to pain management and I am afraid the same applies. I have several pages printed by physio showing me how to use a tens machine! !

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 7 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 02/02/2017 at 13:55
Published on Care Opinion at 15:48


Dear Sir or Madam

Thank you for leaving feedback and I am very sorry to hear about your experience. We would be happy to look into this further if you would like to contact us to provide more details. You can do this by contacting our Patient Services Team, either by calling them on 0114 271 2400 or by emailing them at pst@sth.nhs.uk

With thanks and kind regards

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