This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

It's down to the amazing people that have been looking after...

Posted By Levi31

"It's down to the amazing people that have been looking after her and helping her"

About: Northumbria Specialist Emergency Care Hospital

(as a relative),

My nana 12 weeks ago got taken in to cramlington hospital and the care she received was awful her morphine was stopped as a NURSE thought it was to high so stopped it instead of checking, they let her wet herself because they didn't think a bed ridding woman was at the stage of needing catheterised and if she stayed there any longer I believe my nana would be worse.

When my nana got transferred to Reedsdale court the care she received was outstanding everyone from the domestic staff up to the consultants are fantastic and me and my family will never be able to tell them how grateful we are for the care and help she has received in the just under 12 weeks she has been in.

She has gone from pretty much lying in a bed just breathing and sleeping to being up talking and eating solid food, she is still bed ridding but that's just something we have to deal with, she is now coming home and we thought she wasn't going to make it let alone be coming home and truly believe it's down to the amazing people that have been looking after her and helping her.

It's not just my nana they have looked after they have looked after all my family and made us feel very welcome over this time and it has truly help our family at this hard time having these amazing people around us supporting the whole family not just the person in the bed.

Truly outstanding care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Northumbria Healthcare NHS FT 7 years ago
Northumbria Healthcare NHS FT

Submitted on 03/02/2017 at 16:16
Published on Care Opinion at 16:27

Dear Levi31,

Firstly, I would like to offer my unreserved apologies for the experience that your nana had at The Northumbria, this is absolutely not the standard of care that we expect our patients to receive. I was so disappointed that you felt your nana would have got worse had she stayed, that is the opposite of how we want our patients and families to feel, and I’m sorry this has been the case for your family. I would like to look into your nana’s case further, but I am currently unable to do so due to the anonymity of the post. With your nana’s permission, please can you send her details onto patient.experience@northumbria-healthcare.nhs.uk to enable me to explore this in more detail.

Despite the initial very poor experience, I was so pleased to read that your nana’s care was so fantastic when she moved to Redesdale Court. It is so lovely to know how much your nana has improved and I am delighted that she is able to go home to her family. I am very grateful that in spite of the negative experience you had when your nana was first brought in to hospital, you still took the time to share your views of Redesdale Court, and it will be a pleasure to pass on your kind words to the staff involved in her care there. I know they will appreciate reading about the positive impact they had on your nana and family’s time.

Best wishes,

Jessica

Jessica Mallach – Head of Quality Improvement and Patient Experience

Opinions
Next Response j
Previous Response k