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"Plastic Surgery Breast Reconstruction"

About: Southmead Hospital

I have nothing but praise for the breast reconstruction team. The chief consultant and surgeon is dedicated, honest, authentic, meticulously thorough and caring, the team of other doctors absolutely reflect their own values and I felt I received exceptional care throughout including the quality and range of specialist surgical procedures. The specialist breast reconstruction nurses are also amazing, and offer support way beyond that I was offered in my local hospital, responding to emails and phone calls promptly and always finding time for a chat when needed. I felt I was treated like a person, not just another patient with breast cancer, and when things didn't go according to plan the whole team rallied round instantly to try and put things right. The hospital itself is huge and modern, with many single rooms.

Although I didn't get one, I was in a ward with only 4 beds and a door that could be closed into the corridor at night, which is far better than the huge and noisy wards I've been in before.

The food was variable but with some meals I really enjoyed and the local sourcing policy was excellent, as were the incredibly friendly and helpful waiting staff.

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Responses

Response from Southmead Hospital 7 years ago
Southmead Hospital
Submitted on 01/02/2017 at 13:09
Published on nhs.uk on 02/02/2017 at 01:37


Dear Anonymous - thank you for taking the time and trouble to post your views of the surgical team’s professional and caring approach, I was pleased to learn you experienced such excellent care and support across your whole patient journey, which is of course what all staff here at Southmead strive to achieve.

I am glad you found the hospital’s facilities so good and an improvement on your previous experiences and that the atmosphere was more restful at night. We are justly proud of the excellent modern look and feel of the hospital and the many advances in care it allows us to provide.

I have shared your comments with all the teams here at Southmead who will have been involved in your care, including the facilities teams, so they will be aware of your thanks. I hope that you continue to recover well from your surgery.

Kind regards – Steve Sykes

Advice and Complaints Team

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