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Visit to Dermatology Clinic at Hairmyres Hospital

Posted By B-happy

"Visit to Dermatology Clinic at Hairmyres Hospital"

About: University Hospital Hairmyres / Dermatology

(as the patient),

I visited the clinic for my appointment and after only a short wait I was seen by the doctor and treated immediately. Liquid nitrogen was used to remove a skin lesion. From my first visit to my GP and referral to hospital took only 8 days. Within 48 hours I had an appointment for Medical Illustrations. The day after that, I received a phone call at home in the evening offering me a quick appointment at the dermatology clinic. I am so impressed at the speed with which everyone worked and how everything fell into place. I was also given very helpful leaflets which gave me the necessary information and also answered the questions I had.

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 26/01/2017 at 11:07
Published on Care Opinion at 11:37

picture of Gwen MacIntyre

Dear B-happy,

Thank you for the kind words which I will ensure are passed onto our dedicated Dermatology staff.

I'm so pleased your journey was expedited quickly and you were treated with care and compassion.

It can be a daunting experience attending hospital for any reason therefore I'm particularly pleased that you were given follow up leaflets to ensure your questions were answered.

Kind Regards

Gwen

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Response from Eileen Clarke, Senior Nurse - Surgical, University Hospital Monklands, NHS Lanarkshire 7 years ago
Eileen Clarke
Senior Nurse - Surgical, University Hospital Monklands,
NHS Lanarkshire

Submitted on 26/01/2017 at 11:25
Published on Care Opinion at 11:37

picture of Eileen Clarke

Dear B- Happy

Thank you so much for taking the time to post your comments on Patient Opinion. This is a really good example of how we can make a difference to our patient’s experience. The Dermatology staff will be absolutely delighted with your feedback and as the Senior Nurse for Dermatology, I will ensure that staff are aware of your post on Patient Opinion. This is the person centred approach we strive to deliver every day, every time to every patient and to know that your experience reflects this is fantastic feedback for the whole team.

I hope you are recovering well and thank you again for taking the time to share your experience with us.

Kindest regards

Eileen

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